What to know first
Recovery should happen on a trusted device, never through a support chat or web form. Follow a careful sequence to regain access.
Never share private keys or recovery phrases. This page provides general guidance; verify capabilities in the actual software you use.
A practical review sequence
Use a trusted device and verified recovery flow
Pause and confirm this point independently. Keep a record of relevant non-secret settings and stop whenever the source or request cannot be verified.
Enter the phrase privately in the correct order
Do not treat a warning as a routine click-through. Understand the effect of the operation before continuing.
Compare account addresses and network settings
Review network context and avoid sharing sensitive credentials even with someone claiming to provide support.
Review device security once access is restored
Finish with a final check and keep the recovery plan available offline.
Common mistakes and next steps
Avoid deciding based only on token names, page appearance or links received in messages. When in doubt, stop and verify with a known trusted source.